FIRST FEDERAL BANK REVIEWS
Pam Nolensville, TN February 13, 2018
Tim was excellent from the beginning of the process until the end of the process. He was very responsive and knowledgeable.
Anthony Suffolk, VA April 1, 2018
I worked directly with Roger on refinancing my VA Loan and I have to say it was the smoothest process I have ever had with any bank or financial institution. Roger went out of his way to ensure that every detail was taken care of correctly and the first time around. Roger was very professional and I would highly recommend him for future business. I was extremely impressed with everything that First Federal Bank had to offer. I look forward to doing business with them in the future.
Ashley Maidens, VA May 15, 2017
Tim was wonderful to work with. He was always available if we had questions and he made sure that we were informed every step of the way. He took care of everything quickly and efficiently. This was by far the easiest closing we have ever had! We highly recommend Tim to anyone.
Kristina Lake Mary, Florida August 14, 2017
Jonathan was wonderful to work with. He was extremely responsive, very knowledgeable, and very pleasant. He took care to answer any questions we had in a thorough and timely manner. We went to him originally for pre-approval on a mortgage when we had our house on the market, and then we decided to take it off the market and not sell and do a cash out re-fi instead to do some improvements to the house. In both instances, he took quick, prompt care of us. Could not beat the customer service we received. We highly recommend him and would definitely go to him again.
Henrieta Washington, DC January 17, 2018
Katherine is very responsive and provides great customer service. It was a pleasure working with her.
Alison Alexandria, Virgina January 17, 2018
Katherine was great to work with. Very responsive and supportive through the whole process.Went above and beyond when asked to run different scenarios. Very patient during a long process of finding the right home!
Gerald and Cheryl D Roswell, Georgia March 16, 2017
Let me share a few thoughts about Jamie and how tremendous she was with our loan. From the very beginning, we clicked with Jamie. We had explored several options prior to speaking with Jamie, including a reverse mortgage and products with Quicken loans to ease the financial situation brought on by my wife’s medical issues. Right away, Jamie understood our concerns and goals. She immediately began to clear some of the hurdles we had encountered before. As we communicated, almost daily, by phone and e-mail, she implemented easy options to accumulate us to the necessary materials required to complete the process. Jamie promised she could get us to closing by mid-November, and she was true to her word. She also retained a wonderful notary for our closing. Jamie did a magnificent job on our loan and closing because she was always prompt and efficient. Jamie is a real jewel! It’s almost like she is family rather than someone we encountered in a business transaction.
Gabrielle Sneads Ferry, North Carolina September 1, 2017
This is the second time we have used Jonathan, first being for a refinance and this time for a mortgage. Jonathan’s communication and responsiveness is second to none. He took time every day to answer questions for us and would even call us if we had questions in the evening. We will definitely be using Jonathan the next time we are in the market for a loan.
Michelle Saulsbury, TN March 1, 2018
I can not say enough good things about my experience with Roger OBrian from First Federal Bank. Immediate response from start to finish. Always professional and personable. I would gladly recommend Roger because he actually cares about his clients.
Barbara Morrisville, North Carolina January 18, 2018
Roger did a great job he gave me great detail about my refinancing and communicated with me every step of the way. He answered all my questions and help me through the process, it was very nice to work with him!
Rick Swope Orlando, Florida July 18, 2017
As a self–employed business owner, the refinance process is always difficult. Stu Sharpe was direct, helpful, and thorough during the entire process. Quite frankly, the approval process was the smoothest I’ve ever experienced.
Ryan Atlanta, Georgia January 8, 2018
Katherine was fantastic from day 1 of the process to closing. She was very transparent and was easy to reach any time we had a question (and we had a lot.) She held our hand through the entire process. We were first time home buyers and Katherine made the process very smooth and easy for us. Highly recommend, we would not use anyone else.
Anthony and Alondria W Atlanta, Georgia January 2, 2016
My wife and I greatly appreciate Jamie Mohr’s professionalism, knowledge, and ability to get things done quickly. Jamie Mohr’s team was also a joy to work with throughout the entire process, and we would recommend them to anyone who is considering financing a home. We are very excited because we were able to significantly reduce our monthly house payment. We had a great experience, much better than what we ever expected. Jamie answered all of our questions and kept us updated on a daily basis. The process could not have been easier.
Steve Norcross, GA March 16, 2018
Roger OBrian was great to work with, very responsive and made us feel very comfortable purchasing our first home! We would definitely work with Roger again and have already recommended him to friends who are also looking to buy.
Nick Alexandria, Virgina November 21, 2017
Roger has made the refinancing experience easy and straight-forward. He has been proactive in communication throughout the process, explaining each step in layman’s terms. We expected this to be a stressful ordeal, but thanks to Roger’s professionalism and transparency, we could not be more pleased. I enthusiastically recommend working with him for your mortgage needs
Bob and Nina Atlanta, Georgia November 12, 2017
Words can’t express how thankful we are for you! I know it has been a “wild” month, however, you believed in us! We feel like we found the perfect home and the perfect “loan”. I truly believe it would not have happened without your perseverance.
Faith Roswell, Georgia January 16, 2018
I really can’t praise Katherine enough! I gave her the extremely difficult (I thought impossible!) task of getting me a loan even though I had terrible credit. She first set me up with a credit repair agency that worked with me on rebuilding my credit. Once I met the bare minimum for a VA loan, we still had to jump through quite a few hoops to get the loan approved and she was with me every step of the way. Katherine definitely went above and beyond in getting me into my dream home
Robert and Sue Boyton Beach, Florida August 16, 2015
Jason Grano at First Federal Bank was an absolutely amazing mortgage banker. I was quite impressed with how quickly Jason responded to my inquiries and concerns in acquiring a mortgage loan. My family and I were lucky to have encountered such a dedicated, diligent and knowledgeable banker. Jason’s ability to get things done is the reason my family and I are in our dream home today.
Sue H Nashville, Tennessee June 7, 2016
Jamie worked effectively and efficiently with getting my loan approved. The entire process, from beginning to end, spanned an unbelievable 12 days. Jamie was kind and extremely professional throughout this experience. It was a pleasure to work with Jamie, and I would highly recommend her to anyone interested in refinancing their home.
Christopher Saint Charles, Illinois October 10, 2017
Jonathan was amazing through this process. After the Lending Tree process, i was bombarded by banks using customer service centers to call me every 5 min. Jonathan literally sent me an email outlining the process which i responded via email back. No pressure. Just email for the first few days. Once things got rolling he walked me through every step including my appraisal. True professional. Gave me his personal cell to in case of off hour questions. I highly recommend this guy and will pass his name on to my friends and family.